Professional Services Enterprise Informatics
delivers a comprehensive range of professional services
to ensure that the most appropriate solutions are provided to meet
our customers business goals.
Our mission is to work closely with our customers
so as to fully understand their business problems and objectives
and then to cater for these in the most cost effective manner.
To do so we have a highly skilled team of
professional consultants with extensive industry experience that
can assist in defining requirements, perform quality and process
audits, recommend best practice solutions and assist in implementation.
Whether the requirement is for a document
management solution or a configuration or records management solution,
or a combination of all three, our consultants can assist you to
define the business objectives and implement a solution that addresses
your needs.
Our Approach: The Informatics
of eB Controlling
and tracking the information critical to an organization requires
that it be filed and structured in a way compatible with how that
organization uses and processes that information. The process of
establishing the setup or schema of how the information is organized
and related is called information modeling. eB has
been designed to make it easy to quickly perform the necessary information
modeling needed to describe information in an enterprise in order
to help that organization meet compliance requirements.
Modeling information used in an enterprise
involves the following steps:
Identifying
the critical "core" information (documents, assets, people,
processes...)
Identifying
the inter-dependencies i.e. how is this core information
related to each other
Classifying
this information in structured way to make sure it is consistently
described
Determining
the permission model for controlling change and access
Defining any
automation around how the information is processed
Support & Training
Enterprise Informatics delivers a range of support
and training programs to meet customers needs for timely
help and just-in-time learning.
Tel (TechSupport): +1 (858) 410 6876
eSupport
Customers under current maintenance contracts have instant
access to eSupport and take advantage of features such as:
Real time status
on your current open issues
Notification of critical
issues
Speedy downloading
of the latest product "Hotfixes"
Full-text searches
of our vast knowledgebase
Direct access
to our "Document/Software" vault
Latest news
under the "What's New!" links
We deliver a range of training and
education courses and programs to empower people within their
organizations to achieve success. It is our mission to ensure that
our training and education programs support our business solutions
and enable our customers to obtain the full benefits and value of
their investments.
Customer training is essential if the customer
is to obtain the maximum benefit from the installed system. A comprehensive
range of courses are planned and conducted throughout the year,
using dedicated training facilities and supported with training
documentation. The facilities, student materials and lecturing are
all monitored for effectiveness by analysis of post-course questionnaires.
Educational Programs
We provide a number of different training programs for the
eB product suite. Each program is designed to provide product
and application education in order to enable effective implementation
and operation of our eB integrated document, configuration
and records management solutions.
